Key information

  • We’re committed to protecting children and young people, and treating everyone with respect.
  • Your complaint could be about a decision we’ve made, the service you’ve received or staff behaviour.
  • You may wish to make a complaint about our service by phoning (03) 6166 3526.
  • If your concern is in relation to the conduct of a worker within our Department that relates to child abuse, DECYP will also pass the details of your concern on to the Office of the Independent Regulator (further information is available here – About | Office of the Independent Regulator (oir.tas.gov.au)).
  • If you wish, you can report your concern directly to the Office of the Independent Regulator (Report a concern | Office of the Independent Regulator (oir.tas.gov.au)). 

Formal complaint

If you have a complaint, please contact us:

It’s preferable to talk through your concerns with our Client Liaison Officer over the phone.

If you make a complaint by email, please provide as much information as possible. This includes:

  • details of who was involved
  • date it happened
  • attach any documents you have to support your complaint
  • describe what would you like to see happen to resolve your concerns
  • include your contact details.

Your complaint will be treated confidentially.

If you’re not fully satisfied with the outcome of your complaint, you can ask for it to be reviewed by the Ombudsman Tasmania:

Safe children

  1. Need help now?
  2. Report a concern
  3. Guide to Tasmania’s child safety services
    1. Reporting concerns about the safety or wellbeing of a child
    2. Your rights as a child or young person in care
    3. About the Child Safety Service
    4. Child Safety Service Care Teams
    5. The role of the Court in keeping children and young people safe
    6. Keeping children and young people connected with family
    7. Supporting families to keep their children safe and well at home
    8. Bringing Baby Home Program
    9. Guardianship transfer for children in Out of Home Care
    10. What is Out of Home Care?
    11. Stability and permanency in Out of Home Care
    12. Returning to your family after being in care
    13. Child advocates for Out of Home Care
    14. Making a complaint about the Child Safety Service
  4. Keeping children safe through safeguarding
  5. Youth justice services
  6. Adoptions in Tasmania
  7. Out of Home Care in Tasmania
  8. Housing Options for Children and Young People