Steps for young people

  1. Choose how you want to contact us:
  2. We will contact you how you want to be contacted.
  3. We will listen to you and ask questions.
  4. When you talk with us, we want you to feel safe and in control of your story.
  5. We will talk with you about where your information goes, and plan next steps together.

Referral Form for Young People

Steps for professionals/Care Team members

  1. Think about the questions below to help you identify what might not be working.

Questions to think about

Children and young people’s views & influence – Child Participation Principles

  • Have safe, effective and age/stage appropriate steps been followed to gather the child/YP’s views?
  • Is the child/YP’s view consistent over time and with different people, or is it changeable?
  • What might the child/YP’s behaviour be communicating?
  • For a pre-schooler or child/YP with communication difficulties, are their parents/caregivers heard and included?

Collaboration, planning and decision-making – Best Interests & Respect Principles

  • Is communication around the child/YP inclusive, transparent, informative?
  • Is there an active and effective Care Team in place?
  • Does the child/YP have a current Care Plan?
  • Is decision making child-centred?
  • Has the Care Team given the child/YP’s views appropriate consideration and weight in decision making?
  • Do adults agree on what is in the child/YP’s best interests, and on what they need? Or are there different views?
  • Are all Care Team members aware of what they should expect from Child Safety Service practice?
  • Is Child Safety Service practice being applied effectively, in appropriate balance with the child/YP’s best interests?
  • Are adult and/or systemic influences impacting on the current situation? If so, what?

Children’s rights in out of home care

Please also consider the Charter of Rights for Children and Young People in Care.

  1. If after this you still feel you need help to advocate for the rights of a child or young person, please complete the online form
  2. We will contact you, listen to your concerns and discuss any next steps together.
  3. Our conversation can be confidential, depending on the child’s safety.

Referral Form for Professionals/Care Team Members

Complaints

Want to make a complaint about the Child Safety Service? Your complaint could be about a decision they’ve made, the service you’ve received or staff behaviour.

On this page
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  1. Steps for young people
  2. Steps for professionals/Care Team members
  3. Questions to think about
  4. Complaints

Safe children

  1. Need help now?
  2. Guide to Tasmania’s child safety services
    1. Reporting concerns about the safety or wellbeing of a child
    2. Your rights as a child or young person in care
    3. About the Child Safety Service
    4. Child Safety Service Care Teams
    5. The role of the Court in keeping children and young people safe
    6. Keeping children and young people connected with family
    7. Supporting families to keep their children safe and well at home
    8. Bringing Baby Home Program
    9. Guardianship transfer for children in Out of Home Care
    10. What is Out of Home Care?
    11. Returning to your family after being in care
    12. Child advocates for Out of Home Care
      1. Youth Voice Survey
      2. Contact your advocates
    13. Making a complaint about the Child Safety Service
  3. Safeguarding Children and Young People
  4. Youth Justice Services
  5. Adoptions and permanency
  6. Out of Home Care in Tasmania