Course description
School library staff are usually juggling many tasks and enquiries at the same time. You are invited to an in-person workshop to refresh your mindset, language, and practical tools about library service excellence.
The program will help you continue delivering stand-out services that reflect your school’s values. It will also focus on building relationships with your allies and being a library advocate.
Some topics will include:
- How to communicate with key stake holders
- Active listening skills
- Present information in a positive way
- Manage people who love to talk
- Greeting children, young people and adults in a positive way
Who can attend: School staff with library responsibilities, all sector schools
Cost: Fully funded by the School Libraries Team
Presenter: Garret Norris, Sparkle Training
When: 10am-2pm Thursday June 5th 2026
Where: Quoiba Room, paranaple convention centre, Devonport
Format: In-person workshop
Catering: Tea and coffee included
Program:
- Introduction to service training
- Telephone etiquette & voice
- What is Sparkle Service Excellence?
- The emotional and business model
- Seven tips to sparkle on the inside
- Building rapport & positive customer engagement
- Questioning & listening skills
- Communicating information positively
- Managing different customer types
- Stakeholder communication
Course outcomes
– Identify strategies to engage students with rich reading experiences.
– Update knowledge and skills about trends and issues in the school library sector.
– Identify strategies to provide contemporary school library services.